Disney have suggested uninstalled and reinstalling app, but this doesn't seem possible on TV. Anyway same thing happened again sometime yesterday afternoon (UK).
– If this didn’t work, Remove the Disney+ app and simply reinstall it. I can access Disney+ from the firestick in a different room, so there is no problem with there. There have been thousands of comments on the Samsung forums with users seeking a fix. That response from the moderator isn't acceptable. Had this issue at end of May, where Disney + app won't open just gives error code 1016. You can see from all of the posts in here that this is def not a Disney+ issue and was thru some update Samsung did.
Error Code: 1016 – App_Config_Failure.”. And I place responsibility on Disney also.
Disney+ is now up and running smoothly! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 5/30/20, This error code has appeared now for a few days and we can't watch the Disney+ service we have paid for. And for you to put "Solved" on this thread is even more insulting. After a couple months of using the Disney App on my samsung TV without issue, it recently stopped working.
But Samsung is the manufacturer, Samsung put out the update, and untold numbers of us were unfortunate enough to purchase a 2016 model of your TV, which, obviously, was defective in some way.
Very frustrating.Exactly the same problem here.
If you should experience any trouble with the app, please use this If you're still having trouble after performing theses steps feel free to reach out to one of our moderators for further assistance via private message. In any event, a constructive, supportive reply from Samsung is in order or I am sure others, like me will junk Samsung and go elsewhere for a new TV … Restarted modem, unplugged power from TV, checked for Samsung updates, uninstalled and reinstalled app, disconnected from and reconnected to wifi. You do not have permission to remove this product association. Just yesterday, for maybe the first time in a couple years, my Samsung software updated automatically. You must be signed in to add attachments 4 weeks ago. Looks like Disney+ is broken for all Samsung smart TVs after this update.
I remember thinking "Wow that's a first." Hopefully it will get sorted soon, as I can't see my patience lasting if I have to swap the firestick out between TVs Same issue here. Whenever I open the app on the tv, I receive the below message and after a few seconds the app closes.
Definitely a Samsung issue. - Power cycling the TV by holding the power button until the TV restarts does not work- This TV does not have the ability to clear the app cache.- I used the "Reset Smart Hub" option under Self Diagnosis.
Seriously?We subscribed to Disney+ last night watched a film and today wont work on our Samsung tv. There’s even been a number of reports on our Facebook group: Unfortunately, there doesn’t appear to be a fix at this time and will most likely require … Have wasted 3 hours online with Samsung and Disney + even the Samsung customer service guy took over control of tv remotely and the upshot from Disney + was Samsung and Disney+ have updated and appear to be incompatible and they were working on it! Just a quick fix for error 1016 for those of you that have Sky Q, you can use Disney + from the App section or use Smart veiw on your Mobile phone to cast Disney + to your TV until Samsung & Disney pull their fingers out of their a***s. 0 Likes. Given this issue is global and appears clearly to be a Samsung issue, they ought to be onto it ASAP given the number of reported exact same, worldwide issues. This is becoming ridiculous beyond belief. Looks like it's a universal problem with a lot of Samsung TVs since the 29th May.Same issue here. Pretty annoying and bad service to brick the biggest App goingThank you for your reply. We are also having the same problem and it seems a lot of people are hopefully they will fix it soon! !This is not an adequate response when the error code is for a Samsung TV. Samsung needs to contact Disney + and work out the problem.
According to some users, Samsung recently pushed out a firmware update which might be the cause of the issues. Whenever I open the app on the tv, I receive the below message and after a few seconds the app closes. That is such a .
30-05-2020 03:28 PM. I also have the same issue. Just a quick fix for error 1016 for those of you that have Sky Q, you can use Disney + from the App section or use Smart veiw on your Mobile phone to cast Disney + to your TV until Samsung & Disney pull their fingers out of their a***s.Same here. Exiting the App. Why Disney Plus Error 1016 Shows on Samsung TV: – Power cycling the TV by holding the power button until the TV restarts it. How about some sort of response that makes sense "Samsung Moderator"....What an oxymoron that is....My tv wont play Disney+ either.