Here are a couple we spotted:Ryanair also claims that a "significant minority" of its refunds are being blocked due to unauthorised online travel agents providing fake email addresses and virtual credit cards which can't be traced back to consumers. It says affected customers should get in touch with their online travel agent to ask them to co-operate with Ryanair to process the refund.We've asked Ryanair about the claims that some refund requests from March haven't been paid, and will update when we hear back.As Ryanair has confirmed it will pay refunds to those who ask for them, and has committed to a timeline for paying out requests, if you can afford to it could be worth showing forbearance over the next few weeks while it works through its backlog. If you're considering this, it may be worth first contacting the CAA's advice and complaints team on 0330 022 1916 to discuss the situation and whether there might be another way to resolve it.We think it's important you understand the strengths and limitations of the site. "You should talk to your travel agent or tour operator if your trip has been affected by the change in advice. Once a Ryanair flight is operational, and does not have a delay exceeding 2 hours, then it is not possible to get a refund. By continuing to browse you consent to our use of cookies. Sooner or later, regulators are going to have to get involved in this dispute.In my view, the Civil Aviation Authority needs to give the airlines a month to start making refunds, and to warn those that don’t that they will have their licences to operate in and out of UK airports, withdrawn. It appears that Irish low-cost carrier Ryanair is now refusing to issue refunds for canceled flights until the coronavirus situation has eased. The coronavirus outbreak is causing major travel disruption around the globe Scotland will lift the 14-day quarantine requirement for travellers returning or visiting from 39 countries, including France, Germany and Italy, on Friday (10 July) It is not difficult to work out the emails of senior staff at Ryanair and address the claims directly to them. Flight dates/times/routes can be changed up to 2.5 hours before the flight departure time (name changes can be changed up to 2 hours before the flight) via 'My Bookings' unless you have already checked in, in which case please …
But if the flight is still being operated the airlines are not obliged to refund passengers – and instead are offering them the option of re-booking for a later date.Some easyJet customers were angry that they could only rebook as far ahead as October 2020 but it has now released ticket sales for up to the end of February 2021.Ryanair customers that have not received a message to say their flight is cancelled can go to ‘Manage my booking’ and rearrange their flight for a later date. If that does not bring ... be ordered to refund that sum. Following the Foreign and Commonwealth Office (FCO) advice against all but essential travel from the UK for the next 30 days, Ryanair and most other airlines have announced that they’re grounding the majority of their flights. At the end of March Ryanair promised us that our request for a full refund would be processed within 20 working days, with the money paid up …
Hopefully most now are being paid or soon will be.But if you desperately need the cash, or Ryanair has missed its deadline to pay your refund (for example, if you're still waiting for a refund from March), there are steps you can try:Your bank will try to get money back from the bank of the firm you bought from – see our It's worth being aware that even after you've got money back via chargeback, the cash can still technically be clawed back if the firm you bought from successfully disputes your claim within a limited period.If you paid for a flight costing over £100 using a credit card, you may also be able to make a claim using Section 75 of the Consumer Credit Act – which, unlike chargeback, is a legal right as your card firm is jointly liable with the company.Ryanair used to be part of an alternative dispute resolution (ADR) scheme, but unfortunately Aviation ADR says it stopped accepting new Ryanair complaints in late 2018, so this isn't an avenue you'll be able to take.If all else fails, the CAA says disputes with airlines can be escalated in a small claims court – so you could consider challenging Ryanair legally, though you'll need to weigh up whether it's worth doing this, especially as Ryanair has promised to pay refunds to those who want them.